Service Ottawa / 3-1-1

service-ottawa

With autumn falling upon us soon and summer schedules coming to an end, I thought I would take this opportunity to remind residents about some of the useful resources available by reaching out to Service Ottawa.

 

Service Ottawa, also known as 3-1-1, is the City’s primary by-law enforcement and informational tool. There are many ways they can be contacted, either by calling 3-1-1 directly, emailing 311@ottawa.ca, or creating an account at myservice.ottawa.ca and filing a report online.

 

Some of the services include:

  • Reporting a parking concern;
  • Reporting a problem with a road, sidewalk, or pathway;
  • Reporting a pothole on the road;
  • Reporting an issue with / Information on Garbage and recycling collection;
  • Reporting concerns with noisy/off-leash pets;
  • Reporting graffiti/property damage;
  • Reporting a problem with street lighting;
  • Reporting abundances of garbage, debris, or litter;
  • Requesting removal of noxious plants such as wild parsnip, poison ivy, or giant hogweed;
  • Requesting maintenance of trees on municipal property;
  • Requesting removal of a dead animal on the road;
  • Paying a traffic/parking ticket;
  • Paying your property tax, water, or sewer bill;
  • …And much more

For any OC Transpo-related comments or concerns, please use the online customer feedback form available on the OC Transpo website here.

 

Reporting a concern to Service Ottawa is the most efficient means toward ensuring your request is responded to in an organized and timely manner. Upon completion of their report, should any residents feel that their concerns were not addressed in full, I welcome you to then email my office at Shad.Qadri@ottawa.ca with your service request number so that I may follow up with responsible staff to ensure your unique needs are met.

 

For any additional needs, you can also refer to one of the City of Ottawa’s in-person Client Service Centres.

 

I highly encourage all residents to review some of 3-1-1’s wide range of services and consider creating an account at MyService Ottawa to reap the full benefits and ease of this useful online tool.

 

For more information, please visit https://myservice.ottawa.ca/

The City of Ottawa has worked with a local develop this year to launch Pinpoint311, an interactive mobile application for Apple, Android, and Blackberry devices. The app allows residents to submit and track service requests, attach photos and see other service requests and information in the City. For more information on that please visit my website here.

By-law Q2 Report

service-ottawa

I would like to take a moment to supply residents with a breakdown of the quarterly by-law regulatory service request report.

Every three months, by-law services releases a ward-by-ward summary of general request types. These requests range from a multitude of services offered by calling or emailing 3-1-1 (311@ottawa.ca).

 

By-law & Regulatory Services experienced an overall decrease of -3.5% in total call volume compared to Q2 of 2016.

The full report can be found here and Stittsville’s individual report can be found here.

 

As you can observe, parking was the most-requested by-law item within our ward (268) however it only comprised 1.5% of the total city’s parking requests (consistent with last year’s statistics at Q2). Alternatively, Stittsville’s greatest reflection against the city as a whole were requests regarding care of streets (3.8%) and signs (3.8%) which saw 51 and 23 requests respectively for the first half of the year. At this time last year, Parks were among the highest representation of requests in Stittsville at 5.2% (this year down to 2.8%).

Learning from these trends helps the City of Ottawa to ensure that proper investments are made into resources for the future.

I encourage residents to take a moment and see what trends they can spot. Of course, as your City Councillor, I am always keen to hear your well thought-out ideas regarding how to improve our community. You can do so by emailing me at Shad.Qadri@ottawa.ca.

Noise By-law Review – Online Survey

The City of Ottawa’s By-law and Regulatory Services Branch is conducting a Noise By-law review, and residents are invited to provide their feedback through an online public consultation survey or by attending one of the three public workshops. The online survey runs until Monday, May 1.

 

The online survey will provide residents with brief facts on the by-law and an opportunity to give their opinions on the possible changes and additions.

 

Residents can also register at one of the following three, in-person public workshops, where participants can collaboratively share ideas on creating solutions to various noise-related issues:

 

  • Tuesday, April 25, 6:30 to 8 p.m.
    Greenboro Community Centre
    Room: Meeting Room A & B

 

  • Wednesday, April 26, 6:30 to 8 p.m.
    McNabb Recreation Centre
    Room: Assembly Hall

 

  • Monday, May 1, 6:30 to 8 p.m.
    Overbrook Community Centre
    Room: Main Reception Hall

 

Space is limited at all three workshops. Interested participants can register at ottawa.ca. All sites are accessible. When you register, please advise of any accommodations you may require.

 

Feedback from the online consultation and workshops will be combined with other studies and stakeholder consultations to develop a recommendations report that will go before the Community and Protective Services Committee, currently scheduled on May 18, and City Council on May 24.

 

I highly encourage all residents to take a moment to complete the survey to share their thoughts on any potential future changes to the By-law.

By-Law Regulatory Statistics Q1 – Ward 6

I would like to take a moment to supply residents with a breakdown of the quarterly by-law regulatory service request report.

Every three months, by-law services releases a ward-by-ward summary of general request types. These requests range from a multitude of services offered by calling or emailing 3-1-1 (311@ottawa.ca).


By-law & Regulatory Services experienced an overall increase of 8% in total call volume compared to Q1 of 2016.

The full report can be found by clicking here and Stittsville’s individual report can be found here.

As you can observe, parking was the most-requested by-law item within our ward (93) however it only comprised 1% of the total city’s parking requests. Alternatively, Stittsville’s greatest reflection against the city as a whole were requests regarding parks (9.7%) and zoning enforcement (5.3%) which saw 3 and 10 requests respectively.

Learning from these trends means that as a City, we will be better equipped for knowing where to invest resources in the future.

I encourage residents to take a moment and see what trends they can spot. Of course, as your City Councillor, I am always keen to hear your well thought-out ideas regarding how to improve our community. You can do so by emailing me at Shad.Qadri@ottawa.ca.

Please Report Potholes

pothole

A sure sign of spring, but not necessarily a welcome one, is the emergence of potholes on our streets.

 

Potholes are a result of the freeze/thaw weather cycles that deteriorate our road surfaces. During the freeze/thaw, water seeps into the crevices of the road. Fluctuations in temperature, vibrations and traffic volumes all create stress on the asphalt road surface, which can result in potholes.

 

This is explained in a video on the City’s YouTube channel.

 

If you see a pothole that needs to be filled on a City street, please make a service request through ottawa.ca or call 3-1-1.

Councillor’s View – Snow Removal Services in Stittsville

Dear Residents,

 

Earlier this week, I had the privilege to drive around Stittsville with the Roads Services Area Manager to evaluate snow removal services in our ward.

 

As residents are certain to have noticed, roads have recently been in an icy state. This is a problem that is being faced all across the City and not just in Stittsville. This is caused by the drastic melting and freezing cycle we have been encountering the past few weeks in addition the large amounts of snowfall this winter season. As of writing this, the City has already experienced well over 170 cm of snow in a very short timeframe (most winters receive an approximate 240 cm of snow overall per season).

 

As staff pointed out to me, part of the reasoning for why streets are looking the way they are is that due to the sporadic melt/freeze cycle, plow beats clearing residential streets have not had the opportunity to do the finesse work they usually perform after a winter storm before the snow has had an opportunity to freeze.

 

Another debilitating factor is that when cars are parked on the street during snow removal, plow beats are unable to perform a curb to curb clearing. Depending on the timing of the snowfall (ie: snow continues falling late into the evening), sometimes two passes are not always able to be completed during an overnight parking ban and must be completed the next day. While not enforceable by City By-laws, I would recommend that residents be considerate to avoid parking on the street when possible during snow fall periods to ensure the best possible job is done.

 

As per the City of Ottawa’s Maintenance Quality Standards for Roads, Sidewalks, and Pathways which I have previously outlined in my newsletter here, priority is first given to clearing Arterial and Collector roads as they are used more frequently by more drivers. This usually takes approximately 2-6 hours after snow has finished accumulation. Residential roads receive service next between 10-16 hours after final accumulation. For a map of Stittsville’s road classification, please click here.

 

While some residents may feel that this is unsatisfactory, unfortunately, the reality is that Ottawa is a vast network of a variety of roads and the City needs to abide by these standards to maximize the resources available. For example, something as basic as salt is often a large expense and as such is usually only implemented on the second pass of a plow to avoid plowing the salt away with the snow.

 

Overall, it was an insightful trip travelling with City staff to look at addressing resident concerns, especially in the newer developments and newer developing communities.

 

In newer developments, such as Blackstone, Poole Creek, or Fairwinds, the developer is responsible for snow removal until the first resident moves onto the street and the City is informed of occupancy. When the street is completed, including the connecting sidewalks, the City will also plow the sidewalk. Issues with this occur when a street may be mostly completed without the final sidewalk as plows can dig up the unpaved portion causing gravel and stones to be unearthed.

 

I would like to thank all residents who took the time to contact our office with their snow removal concerns this holiday season. We did try to get through as many of those areas as possible and working with staff, I will work to ensure improvement on snow removal service in Stittsville based on these concerns.

 

Please continue to let my office know about any problem areas but please be advised that the best way of registering a complaint and request for follow-up is to direct your concerns to 3-1-1 directly either by phoning 3-1-1 or emailing 311@ottawa.ca.

 

-Shad

 

Q4 By-law Regulatory Services Statistics

service-ottawa

I would like to take a moment to supply residents with a breakdown of the quarterly by-law regulatory service request report.

Every three months, by-law services releases a ward-by-ward summary of general request types. These requests range from a multitude of services offered by calling or emailing 3-1-1 (311@ottawa.ca).

 

By-law & Regulatory Services experienced an overall decrease of 4% in total call volume compared to Q4 of 2015.

The full report for the year can be found by clicking here and Stittsville’s individual report can be found here. You can also review Q4’s individual ward-by-ward report here.

 

As you can observe, parking was the most-requested by-law item within our ward this year (489) however it only comprised 1.5% of the total city’s parking requests. Alternatively, Stittsville’s greatest reflection against the city as a whole were requests regarding parks (81 requests compared to 82 in 2015) and signs (118 requests compared to 151 in 2015)

Overall, By-law & Regulatory Services experienced an overall decrease of -2% in total call volume in 2016 compared to  2015.

Learning from these trends means that as a City, we will be better equipped for knowing where to invest resources in the future.

I encourage residents to take a moment and see what trends they can spot. Of course, as your City Councillor, I am always keen to hear your well thought-out ideas regarding how to improve our community. You can do so by emailing me at Shad.Qadri@ottawa.ca.

Christmas Tree Pick-up

treegarbage

Each year in January, the City of Ottawa will collect your old, dried up Christmas trees on your regularly scheduled green bin collection day but there are some things you should know before you say goodbye to the smell of pine needles in your living room.

 

Please ensure that your Christmas tree is free of all decorations including tinsel and is not wrapped in plastic.

 

The City of Ottawa expects to pick up almost 500 tons of Christmas trees in the month of January. Because of this large volume, trees may potentially not be picked up at the same time as the rest of your waste because the number of trees in one truck can cause capacity issues for regular green bin.

 

If by the end of your collection day your tree has yet to be taken, I would recommend you contact service Ottawa with your home address either by calling 3-1-1 or emailing 311@ottawa.ca to have the tree picked up. You can also visit https://myservice.ottawa.ca to complete a request form.

New Online Services on My ServiceOttawa

myservice

As of Wednesday, December 14, the Corporate Services Department is launching a new service on My ServiceOttawa to City of Ottawa residents. Residents will have the ability to change billing method from mail to paperless billing for property tax as well as water and sewer accounts. In addition, property tax online enhancements will give residents access to more account information.

 

With these changes in effect, through their My ServiceOttawa account, residents can now:

  • register for paperless billing
  • receive an email notification in their language preference each time a bill is issued
  • receive prompt bill delivery and reduction of paper
  • view their current property assessment value
  • view their property tax payment history (2 Years)
  • view their property tax pre-authorized debit payment schedule
  • view their property tax online request history (2 Years)

 

The My ServiceOttawa application allows residents to interact with the City electronically. It is free to set up, easy to use and provides residents access to their account information 24 hours a day, 7 days a week.

 

To create an account or login to see the changes, please visit https://myservice.ottawa.ca/profile/account/login

New Online Services on My ServiceOttawa

As of Wednesday, December 14, the Corporate Services Department is launching a new service on My ServiceOttawa to City of Ottawa residents. Residents will have the ability to change billing method from mail to paperless billing for property tax as well as water and sewer accounts. In addition, property tax online enhancements will give residents access to more account information.

 

With these changes in effect, through their My ServiceOttawa account, residents can now:

• register for paperless billing

• receive an email notification in their language preference each time a bill is issued

• receive prompt bill delivery and reduction of paper

• view their current property assessment value

• view their property tax payment history (2 Years)

• view their property tax pre-authorized debit payment schedule

• view their property tax online request history (2 Years)

 

The My ServiceOttawa application allows residents to interact with the City electronically. It is free to set up, easy to use and provides residents access to their account information 24 hours a day, 7 days a week.

 

To create an account or login to see the changes, please visit https://myservice.ottawa.ca/profile/account/login