Ottawa Paramedic Service meets all response time goals in 2017


The Ottawa Paramedic Service met Council-approved response times in 2017 for emergencies of every acuity level as well as for cases of sudden cardiac arrest, despite a 1.1 per cent increase in response volume. That was a key accomplishment in an annual report received this week by the City’s Community and Protective Services Committee.


This is great news as it means the City is working efficiently at prompt response to emergency situations, helping to keep Ottawa residents SAFE.


The service implemented a variety of strategies to mitigate the increasing volume of calls. Community paramedics conducted proactive home visits to patients with complex medical needs. They also administered flu shots and treated patients outside the emergency department during peak flu season, diverting patients away from paramedic transport.


The Committee also received 2017 annual reports for the 9-1-1 service and the Security and Emergency Management branch.


Despite a six-per-cent increase in volume, the Ottawa Police Service answered 98 per cent of the 256,294 calls to 9-1-1 within six seconds.


The Office of Emergency Management responded to 79 situations and coordinated the response of City services to several other situations, including the spring flooding. Corporate Security completed 13 security audits and more than 140 electronic security projects, and rolled out the Protective Measures Program to all staff.