Your Consumer Rights for Towing and Vehicle Storage

Last week, I had the opportunity to sit down and discuss the City’s Towing Policy as well as consumer rights regarding the towing and vehicle storage industries under Bill 15 with representatives from the Canadian Automobile Association (CAA).


CAA provided some useful information which I am happy to share with residents


If you’re in a collision or you encounter problems with your vehicle on the roadside and require a tow truck, you know that it can be a stressful time. Since January 2017, there have been provincial regulations under the Fighting Fraud and Reducing Automobile Insurance Rates Act, in place to increase transparency and strengthen consumer protection when it comes to towing and vehicle storage.


Tow and storage providers are required to:

  • Have permission from the consumer or someone acting on their behalf before towing or storing a vehicle
  • Disclose rates and other information, such as the provider’s name and telephone number, on tow trucks as well as in places of business
  • Accept credit card payments from consumers
  • Notify consumers where their vehicle will be towed
  • Allow consumers to access their towed vehicles to remove personal property on business days between 8:00 a.m. and 5:00 p.m. at no charge
  • Provide consumers with an itemized invoice listing the services provided and costs before receiving payment
  • Disclose if they are receiving a financial incentive for towing a vehicle to a particular vehicle storage facility or repair shop

Consumers have the tools and rights in place to support interactions with tow truck drivers and vehicle storage providers.  Motorists have the right to call the company of their choice to tow their vehicle wherever it needs to go.  CAA is proud to support these new regulations which will help enhance overall trust and confidence in the industry.



I would like to thank the representatives of CAA for providing this information.


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