Pinpoint311 App

For the past several months, City of Ottawa staff have been working hard on a new 3-1-1 app with a local developer. The app is a result of the Open311 Web Services Pilot Project and provides new ways to interact with City data, supports the strategic objective of digital service enhancement and is implemented under the mandate of the framework for the Digital Services Strategy (DSS).


Pinpoint311 is the first web and mobile application that is now available for Apple, Android and Blackberry devices through corresponding app stores. A web based application is also available.


Pinpoint311 allows residents to submit and track service requests. This free app allows users to attach photos and see other service requests and information in the City. The app is owned and produced by a third party and the City is not responsible for interface design or user experience for third party apps but is willing to work with developers to improve Open311. The City has facilitated this type of development through the release and acceptance of data through Open311.


Moving forward, the Open311 project team will continue to work with the developer community to refine the City’s Open311 offering. The City will seek to evaluate the overall success of the Open311 Pilot by the end of Q3 2017. Per the direction to staff received at the 27 April 2017 Innovation and Technology Services Committee meeting, staff will provide a formal report back to the Committee on the development of mobile applications for 3-1-1 requests.


This is an incredible step forward taken by the City of Ottawa as facilitating communication with all residents is the primary step toward improving our City.


I highly encourage all residents with smartphones to download the app and try submitting their next service request through their phone. You might be pleasantly surprised at its convenience! For a list of items that can be reported to 311 and Service Ottawa, please visit